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Support & Maintenance
Tiered Support Plans
Redberri offers two levels of support to our clients. Here is an overview of the benefits you will receive with each:
| Feature |
Silver Plan |
Gold Plan |
| Online Support Center |
Yes |
Yes |
| Online Correspondence |
Yes |
Yes |
| Log-in Support from Redberri Team |
Yes |
Yes |
| Support Period |
12 Months |
12 Months |
| Telephone Access (During Business Hours) |
Yes |
Yes |
| Remote Troubleshooting (If Access Granted) |
No |
Yes |
Contact us today for information about pricing and plan benefits.
Technical Support
As part of our support assistance, we will provide customized support to our clients. Click here to send your support request.
We also provide access to our online training manual, which is accessible using your Redberri password provided when you purchase our software. To view this documentation, please click here.
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